Return Policy

Holiday Bliss Return, Exchange & Final Sale Policy

We know you’re going to love your Holiday Bliss purchase! Because we offer Christmas décor as well as everyday, Easter, and other seasonal merchandise, return eligibility may vary by merchandise type, purchase date, and whether an item was purchased through our pre-order program.

Please review this policy before completing your purchase.

Standard Return & Exchange Policy

Unless otherwise specified below, eligible merchandise may be returned within 14 days of the transaction date for an even exchange or merchandise credit.

Returned merchandise must be unused, in new and resalable condition, and include all original packaging, tags, accessories, and components.

Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect.

Additional restrictions apply to Christmas merchandise, pre-orders, artificial Christmas trees, clearance merchandise, and items specifically designated as Final Sale.

Christmas Merchandise — Seasonal Final Sale Period

Because Christmas décor has a limited selling season, all Christmas merchandise purchased from December 5 through August 31 is Final Sale and is not eligible for return or exchange.

Christmas merchandise includes, but is not limited to, Christmas trees, ornaments, wreaths, garlands, swags, picks and sprays, Christmas florals, ribbon, tree toppers, stockings, tree skirts and collars, Christmas lighting, figurines, tabletop décor, and other merchandise marketed or sold by Holiday Bliss as Christmas décor.

Christmas merchandise purchased September 1 through December 4 is subject to our Standard Return & Exchange Policy; however, no Christmas merchandise will be accepted for return or exchange after December 15, regardless of purchase date.

Everyday décor, Easter décor, and merchandise for other holidays and seasons are not subject to the December 5 through August 31 Christmas Final Sale period and remain subject to our Standard Return & Exchange Policy unless otherwise identified as Final Sale.

Pre-Orders — Final Sale & Non-Cancellable

All pre-orders are Final Sale and non-cancellable once the order is submitted, regardless of merchandise category, purchase date, or anticipated delivery date.

Holiday Bliss’s pre-order program gives customers access to merchandise, sizes, quantities, colors, lighting configurations, and other product variations that may not be available from our in-season inventory. When a customer places a pre-order, Holiday Bliss may commit to purchasing and reserving that merchandise from our suppliers specifically to fulfill the customer’s order.

For this reason:

Pre-orders cannot be cancelled after they are submitted.
Pre-orders cannot be returned or exchanged.
Pre-order quantities cannot be reduced after the order is submitted.
Deposits and payments made toward pre-orders are non-refundable, except when Holiday Bliss is unable to fulfill the applicable merchandise.
Changes to a pre-order are not guaranteed and may be made only at Holiday Bliss’s discretion before supplier commitments have been finalized.

Please carefully review all product descriptions, dimensions, quantities, colors, lighting configurations, and other specifications before submitting your pre-order.

Supplier Availability

Pre-order availability and anticipated delivery dates are based on information provided by our suppliers and are subject to change.

If Holiday Bliss is unable to fulfill a pre-ordered item, the customer will be offered an appropriate resolution, which may include a refund for the unavailable item, merchandise credit, or an alternative item if the customer chooses to accept one.

A supplier delay or change in the anticipated arrival date does not automatically cancel a pre-order. If circumstances materially affect our ability to fulfill an order, Holiday Bliss will contact the customer regarding available options.

The Final Sale and non-cancellation provisions do not affect claims involving merchandise that arrives damaged, defective, or incorrect.

Artificial Christmas Trees

Due to their size, packaging, shipping expense, and seasonal nature, artificial Christmas trees are subject to additional return restrictions.

Only artificial Christmas trees that remain unopened in their original factory packaging are eligible for exchange.

Eligible artificial tree exchanges are subject to a 15% restocking fee.

Artificial trees that have been opened, removed from their original factory packaging, assembled, shaped, fluffed, displayed, or used are not eligible for return or exchange.

All other return eligibility requirements and deadlines contained in this policy also apply to artificial Christmas trees.

Pre-ordered artificial Christmas trees are Final Sale and non-cancellable under our Pre-Order Policy and are not eligible for the standard artificial-tree exchange provision.

The 15% restocking fee does not apply when Holiday Bliss confirms that an artificial tree arrived damaged, defective, or incorrect.

Sale & Clearance Merchandise

Merchandise discounted 40% or more is Final Sale and is not eligible for return or exchange, regardless of merchandise category or purchase date.

This policy applies to Christmas, Easter, everyday, and other seasonal merchandise, including merchandise purchased during promotional clearance events.

Merchandise specifically identified as Final Sale at the time of purchase is also not eligible for return or exchange.

Return Shipping

Customers are responsible for return shipping costs on eligible returns and exchanges unless merchandise arrived damaged, defective, or incorrect.

When a prepaid label is provided for a discretionary return, the cost of the return label will be deducted from the merchandise credit.

Customers are responsible for safely and securely packaging merchandise for return.

Orders Receiving Free Shipping

Orders of $99 or more may qualify for complimentary standard shipping.

If an eligible order that received free shipping is returned in its entirety, a $9.95 original shipping charge will be deducted from the merchandise credit to help offset a portion of the original shipping expense incurred by Holiday Bliss.

The $9.95 charge does not apply to partial returns, even if the value of the merchandise retained falls below the $99 free-shipping threshold.

The $9.95 charge also does not apply when an entire order must be returned because Holiday Bliss confirms that the merchandise arrived damaged, defective, or incorrect.

Original Paid Shipping Charges

Original shipping charges, including expedited or upgraded shipping charges, are non-refundable unless the return results from confirmed shipping damage, a product defect, or an error by Holiday Bliss.

Damaged, Defective or Incorrect Merchandise

Please inspect your order promptly after delivery.

Damage claims must be submitted to Holiday Bliss within two weeks of receiving your shipment.

Please email [email protected] with “Return Claim” in the subject line and include:

Your name
Phone number
Order number
Item and quantity affected
Photos clearly showing the damage or defect
Photos of the shipping carton and packaging, when applicable

Please retain the merchandise and all original packaging until Holiday Bliss advises you that they are no longer needed.

Holiday Bliss will review the claim and determine an appropriate resolution, which may include replacement or refund. When a return is required because of confirmed damage, defect, or an error by Holiday Bliss, Holiday Bliss will cover the applicable return shipping cost.